Shipping and Returns

Shipping & Returns

Shipping Policy

At Rzylish, every product is handcrafted with care and attention to detail. We strive to process and ship your order as quickly as possible while maintaining the highest quality standards.

Processing Time

  • Orders are typically processed within 1–3 business days.

  • Customized or made-to-order products may require 3–7 business days before shipping.

  • Orders are processed Monday through Friday, excluding public holidays.

Shipping Time

India

  • Standard Shipping: 3–7 business days

International Orders

  • Standard International Shipping: 7–15 business days

  • Delivery times may vary depending on customs clearance and the destination country.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and selected shipping method. Free shipping promotions may be available during special campaigns.

Customs & Import Duties

International customers are responsible for any customs duties, import taxes, or additional fees imposed by their country's customs authorities. These charges are not included in the purchase price or shipping cost.

Returns & Exchanges

Your satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item is unused, unworn, and in its original condition.

  • All original packaging, tags, and accessories are included.

  • Proof of purchase is provided.

Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized products.

  • Products damaged due to misuse or improper handling.

  • Items showing signs of wear or use.

  • Gift cards and final sale items.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can resolve the issue promptly.

Refunds

After your returned item is received and inspected:

  • Approved refunds will be processed to your original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We replace items only if they are defective, damaged, or you received the wrong product. Please contact us to arrange an exchange.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs.

For all other eligible returns, the customer is responsible for return shipping charges unless otherwise stated.

How to Start a Return

To request a return or exchange, please contact our customer support with:

  • Your order number

  • Your full name

  • The reason for your return

  • Photos (if the item is damaged or incorrect)

Our team will guide you through the return process and provide the return shipping instructions.

Need Help?

If you have any questions about shipping, returns, or your order, please contact our customer support team. We're always happy to assist you and ensure you have the best shopping experience with Rzylish.