Refund Policy

Refund Policy

At Rzylish, we take pride in creating premium handcrafted leather products. Every item is carefully inspected before shipment to ensure it meets our quality standards. Your satisfaction is important to us, and we are committed to resolving any issues promptly.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • All original packaging, tags, and accessories must be included.

  • Proof of purchase or order confirmation is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom-made or personalized products.

  • Gift cards.

  • Products damaged due to misuse, improper care, or normal wear and tear.

  • Clearance or final sale items (unless damaged or defective).

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.

  • Clear photographs of the product and packaging.

  • A brief description of the issue.

We will review your request and, if approved, offer a replacement, repair, or refund.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We offer exchanges for defective or damaged items. If you would like to exchange your product for the same item, please contact our customer support team.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process described above.

Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us through our Contact Us page or email our customer support team. We aim to respond within 1–2 business days.

Thank you for choosing Rzylish. We appreciate your trust and are committed to providing high-quality handcrafted leather products and excellent customer service.